Thursday, November 14, 2013

Rakuten’s CEO on Humanizing E-Commerce

HBR has an article which is interesting from a social commerce / personalized commerce perspective, particularly as it relates to the big data / recommendations.

Thanks to Justine Van Buren for the link!

1 comment:

  1. Good article. I agree with his points on the importance of communication and connection as it is an excellent sign of success. In most industries this approach can prove to be of benefit for both the company/organization and those that rely on it. I don't know much about Rakuten, so it will be interesting to see what he brings to the table and how is plans come to fruition.